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RedRover Relief Urgent Care Grant Program: Frequently Asked Questions

1. How do I know which grant application to complete?
The RedRover Relief Program offers two different types of grants for individuals. Please complete the application that best fits your situation:

  • RedRover Relief Urgent Care Grant: if you are applying for your personal pet or recently rescued animal (for example, an animal you found in crisis, are fostering or adopted from a shelter).
  • RedRover Relief Safe Escape Grant: if you are a domestic violence case worker applying on behalf of a client who has an animal in need of veterinary care or boarding because of a situation involving domestic abuse.

Please read the detailed eligibility guidelines for any of the above grant types for more information about eligibility.

2. How much are your grants?
RedRover Relief Urgent Care Grants are typically between $150 and $200. Grants are intended to fill a small funding gap to allow treatment to occur.

RedRover has compiled a comprehensive directory of other organizations with assistance programs. We encourage you to apply with other organizations and to make use of our tips and fundraising ideas.

RedRover Relief Safe Escape Grants help with the cost of pet boarding for situations involving domestic violence and vary in amount depending on the individual need. See RedRover Relief Domestic Violence Resources for more information.

3. Do you help with existing veterinary bills?
No, the program cannot help with treatment that has already been completed. RedRover Relief Urgent Care Grants are intended to help animals who have not yet received treatment.

4. What types of animals do you help?
The program offers assistance to a variety of companion animals including, but not limited to, dogs, cats, horses, birds, rabbits and guinea pigs.

5. How long does it take to get a response to my application?
You can expect to receive a response via e-mail or phone within one to two business days of submitting your application. Often, but not always, we can respond within the same business day the application was submitted. Our office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Pacific Time.

Please be sure to add to your “safe senders” or “friends” e-mail list to ensure our response is not diverted to your spam folder. If you do not hear from us within two business days, please contact us to check the status of your application.

6. I don’t have Internet access. Can I apply by phone, mail or fax?
The program only accepts requests for help through our online application. If you do not have Internet access, you can:

  • ask a family member, friend or neighbor for help
  • ask your veterinary clinic to submit on your behalf
  • go to a library with free Internet access

You do not need ongoing Internet access to apply.

7. Can I apply if treatment is already underway?
Yes, we can consider any treatment done on or after the day an application is submitted. Please do not delay treatment because you are waiting for our response. Due to the high volume of applications, priority goes to situations where a grant will make the difference between an animal receiving treatment and not.

8. What if my animal’s treatment can’t wait one or two days and the clinic wants money up front?

  • Discuss with your veterinarian the minimum treatment needed to save your animal's life.
  • Ask other area clinics how much they normally charge for a similar treatment. Costs can vary widely from clinic to clinic. Visit for a directory of vet clinics.
  • Apply for CareCredit, a credit card specifically for healthcare expenses.
  • Contact local animal shelters and rescue organizations for leads to low-cost clinics and/or help with fundraising. has a comprehensive list of rescue organizations from all over the country. Visit and click on “Animal Shelters” at the top of the page.
  • Ask for loans from your family and friends.
  • If the animal is a purebred, contact that breed's enthusiast club in your area.

See our fundraising ideas for more suggestions.

9. Can you assist with finding low-cost vet clinics?
We are unable to provide specific referrals to veterinary clinics. We encourage you to contact local animal shelters and rescue organizations for leads to low-cost clinics and/or help with fundraising. has a comprehensive list of rescue organizations from all over the country. Visit and click on “Animal Shelters” at the top of the page.

Some clinics may offer free office exams for first-time customers; check online or your phonebook for coupons and ads. Visit for a directory of vet offices.

10. Why did I receive an error message when I tried to submit an application?
This message indicates that you have entered information in the application in an incorrect format or that the application is missing required information. The message will point out the field or fields in need of correction.

It is also possible that the page as timed out, so you may need to refresh the page and fill the application out again. We suggest that you copy the longer, typed-out answeres to separate document before refreshing so that you will not have to re-type them.

11. Do you help with spay/neuter?
No, we are not a spay/neuter assistance program. The following organizations can help you find low-cost or free spaying and neutering:

12. Are there other assistance programs besides the RedRover Relief Urgent Care grant program?
Yes, RedRover has compiled a comprehensive directory of organizations in the United States and Canada that provide financial assistance with veterinary care. We encourage you to apply with other organizations and to make use of our list of tips and fundraising ideas.

13. How many RedRover Relief grants does RedRover award per year?
In 2015, RedRover Relief Urgent Care issued 529 grants totaling $125,771. RedRover Relief Safe Escape issued $64, 337 in grants to help 192 animals with 4810 nights of safe boarding. RedRover Relief Safe Housing helped 17 domestic violence shelters across the country with $82,664 to build co-sheltering spaces so that people and their pets can stay safe together. RedRover depends upon on donations from kind supporters to run the RedRover Relief program.