Frequently Asked Questions

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  • Email with any questions.

  • If you hear of an event and wish to spread the word about animal disaster preparedness and the RedRover Responders program, please let us know by calling (916) 429-2457 or sending email to

  • RedRover Responders volunteers promote community disaster preparedness by staffing educational tables at a variety of events like community safety fairs and pet-related festivals, and by making presentations to community preparedness meetings, animal disaster preparedness committees and other groups involved with animal welfare.

  • You can contact the RedRover staff at (916) 429-2457 or and we will connect you as needed.

  • Please keep your contact information, including your address, phone numbers, emergency contact information and email address, updated at all times. Please email, and we can send you a link for where you can update your information.  

  • No! Periodically, usually every other year, RedRover Responders volunteers are asked to review and agree to the Code of Conduct. Volunteers who no longer want to be on the RedRover Responders active  volunteer roster are asked to fill out a short online form. Alternatively, if you agree to the Code of Conduct and do want to stay on the volunteer roster you do not need to do anything.

  • Absolutely! We don’t expect you to be available to deploy during every emergency response. That’s why we need so many trained volunteers — we expect that only a small percentage of those invited will actually be able to respond.

  • We typically draw first responders from the geographic area closest to the response area to avoid the need for volunteers to travel. However, if we cannot recruit the number of volunteers we need, we will invite volunteers from other areas to deploy. Since volunteers are never required to respond, you are never required to travel unless you choose to deploy to a far-off location.

  • RedRover Responders volunteers are required to have regular access to the Internet and use a secure, private email address. Email is our primary means of communicating with volunteers because it allows us to reach a large group of people efficiently.

  • RedRover offers travel reimbursement up to $250 for volunteers who deploy for two or more days, not including travel days. Travel costs include, but are not limited to gas reimbursement, flights, rental car, and ground transportation. RedRover does not reimburse for mileage. RedRover Responders volunteers are responsible for making their own travel arrangements to and from the shelter location. Volunteers can discuss interest in carpooling during the mobilization process. RedRover also provides housing and at least one meal per day.

  • We can’t say for sure. You can review RedRover Responder’s disaster response history to get an idea of the frequency of deployments. Rarely does a deployment occur that requires all RedRover Responders volunteers to be mobilized. Volunteers are invited to mobilize based on proximity to the deployment, taking the needs of the emergency and the number of volunteers in the area into consideration. If you haven’t received a mobilization invitation that you think you should have received, please contact RedRover to check. Also, if you are interested in deploying to situations that are outside of your typical geographic recruitment area, please contact RedRover.

  • RedRover Responders’ area of expertise is temporary emergency animal sheltering, and that is the type of work that RedRover Responders volunteers are trained to do through the volunteer training process. Volunteers will be needed to do this type of work during most deployments. However, some volunteers choose to broaden their response capabilities with other technical rescue training.

  • RedRover Responders volunteers are asked to complete the Federal Emergency Management Agency (FEMA) online course IS-100 prior to attending the RedRover Responders volunteer training workshop. We also encourage volunteers to continue their training through FEMA’s other online independent study courses, pet and human first aid and CPR certification, and shelter volunteering.

  • RedRover Responders dedicates a portion of its training to safety procedures. The volunteer manual includes Safety Standard Operating Guidelines, and on-site safety issues are identified and discussed during daily briefings. RedRover Responders volunteers are also insured for secondary accident-medical, personal liability and auto liability when engaged in an authorized incident response.

  • Volunteers need to have some basic animal handling experience, and need to be comfortable working with animals of unknown temperament. We encourage volunteers to have 50 hours of animal handling experience from volunteering at a shelter or rescue group (about 4 months of volunteering three hours per week).

  • No. We only shelter animals temporarily during natural disasters and other crises. If you witness abuse or encounter an animal in trouble, call your local animal control agency.

    No. We operate temporary, emergency animal shelters during and after disasters through our RedRover Responders program. If you need to find a place for an animal in Sacramento, please see Sacramento animal resources.

  • By completing the training program, including attending a RedRover Responders Volunteer Training Workshop

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